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Payment and Disconnection Day Notification

Bill Due Dates and Lock Schedule

Our current Disconnection Policy is to disconnect all delinquent accounts 10 days after the 11th of each month. Starting August 2019, we have made a temporary change, in hopes to better serve our customers. Please notate the adjustments below. Our normal disconnection schedule will resume for the bills due on January 10, 2020.

November 2019

November 10, 2019 - Bills Due (night drop available – credit/debit card payments accepted via automated telephone line and website)

November 12, 2019 – Late fee assessed to accounts – Late notices mailed out and emailed to customers. Delinquent/Past Due phone call notifications sent.

November 22, 2019 – Disconnection phone notifications sent.

November 27, 2019 – Last Day to make payment to avoid disconnection.

November 28 & 29th – Office closed for Thanksgiving Holiday

December 3, 2019 - Disconnection Day – Disconnection crew is dispatched by 8:30 am to any account that has a past due balance.  There is a $35.00 fee for the crew being dispatched plus a $35.00 unlock fee.  The $70.00 reconnection fee plus the total past due balance on the account is due before water services will be restored.