The plans are for four drive-thru lanes, one for a kiosk and two with pneumatic tubes.

Full Question: 

The plans are for four drive-thru lanes, one for a kiosk and two with pneumatic tubes. What is the daily average now of customers using the drive-thru lanes for payments (number) and other customer needs (number)?   What was the daily average pre-COVID closing of the office of customers using the drive-through lanes for payments (number) and other customer needs (number)?  

How many currently work the Drive-Thru teller area now, and how many are planned for the future to take care of three lanes and one kiosk?  What is the daily average pre-COVID of customers coming in to pay by credit or debit card to justify an outside lane with a credit card kiosk?  

What is the average time currently spent to help Customers in each of the following: set up and terminate water services, submit documentation, and get assistance with account questions and concerns?

In general, and especially since the outbreak of coronavirus, the number of customers utilizing our drive-through has continued to increase significantly.  We expect this trend to continue.  Even as state restrictions begin to ease, we still expect many customers to practice social distancing. 

Our current drive-through only allows for one customer to be served at a time. This leaves customers waiting in lines during multiple periods of the day, sometimes stretching out to the street. To deal with this new way of life and planning ahead, given the district's unprecedented growth, the new facility is designed to serve multiple customers at once. 

The number of employees working the drive-thru lanes will vary depending on a number of factors, but the drive-thrus will be operational at all times (M-F, 8 am-5 pm). 

The drive-thru lanes will not only accept bill payment, but process new applications, terminate service, take customer service calls, address customer service requests, accept new development documents, plans, and applications, and answer customer questions. 

The kiosk lane is for self-service, so customers can make credit/debit card payments without entering the facility and allowing customers to make payments after-hours. GVSUD does not directly handle credit card or debit card payments for our customer's safety and security. This kiosk gives them the option to safely and securely make payment via card if that is their preferred payment method. 

 Throughout the facility concept, planning and design, there has been consistent utilization of staff, management, board, customer, and architect input.  Including but not limited to those derived from their experiences, observations, conversations, business logic, measurements, conclusions, and common sense.  This may also include the same from other facilities that have similar and different requirements.  

In particular, the architect has designed several facilities in the area with many similar requirements and possesses a wealth of knowledge directly pertinent to this facility.  All of this must be placed into the context of providing the infrastructure and capabilities for this facility to address the organization's needs and expansion for the next 40 years.

Show All Answers

1. What is the purpose of the SCADA room, and when will it be utilized?
2. What is the need for office space in the Wastewater Treatment Plant?
3. Are the gate and ornamental fencing consistent with the design used in other facilities of a like nature?
4. Why does the facility need an exercise room? Will it be open after regular working hours and weekends?
5. What is the need for office space in the Warehouse and Operations area?
6. What is the rationale for the projected size of the breakroom?
7. Are all the conference rooms needed?
8. Is the Board Room situated so that people attending an after-hours function would not have access to the office space?
9. Why is covered parking necessary?
10. When the Board room is in use for a large meeting, is there adequate parking for employees?
11. Other than the Board Room where the Board will meet, are there any offices, workrooms, computers, phones, parking spaces, cubicles, or facilities of any type dedicated for use by GVSUD Board members?
12. Why is it necessary to have more than one drive-through lane?
13. What will the new facility cost GVSUD?
14. If GVSUD borrows funds to finance the facility, what is the expectation regarding interest rates that would be secured?
15. Where will the money come from to build this facility?
16. What is the life expectancy of the proposed new facility?
17. Has the proposed facility undergone "value engineering" to balance cost/benefit?
18. Will any part of the existing facility continue to be used once the new facility is complete?
19. Where will the facility be built?
20. Was employee input utilized in the design of the facility?
21. Has the architect selected by Green Valley worked on similar projects?
22. Are the proposed Green Valley facilities consistent in cost, function, and design, with other facilities of similar entities?
23. What options did GVSUD examine regarding its need for facilities?
24. When was the investigation started regarding the facilities' needs of GVSUD?
25. Is a new facility required for GVSUD to continue to provide water and wastewater services to its customers?
26. Why does Green Valley Special Utility District (GVSUD) need a new facility?
27. How can GVSUD plan for a facility to last 40 years into the future? Maybe 20 years. It isn't going to be enough in 40 years.
28. Does GVSUD provide the proper PPE for its lineman? Should the linemen even have been wet and muddy?
29. How is the architect's fee scheduled? Is it a flat rate or a percent of the overall project value?
30. Why are the proposed office spaces for the new facility so large?
31. Why is the mail-out being mailed out from North Carolina?
32. The meeting room is 19 x 26 and seats 24. What type of meetings would be held in this large room, and who would attend? What is the projected number of employees that will work at this site?
33. Why is so much space needed for a break room?
34. What is the justification for the gate structure and Ornamental fencing?
35. What is the cost justification for a washer and dryer?
36. Why is there a ladies locker room and two showers?
37. Office – 18x12. Who would use this large office?
38. Kitchen (5x5 pantry, Dishwasher, stove, double oven, and warming drawer).
39. The meeting room is 19 x 26 and seats 24. What type of meetings would be held in this large room and who would attend? What is the projected number of employees that will work at this site?
40. The 23 x 8 break room is mostly counter space and appliances and only allows seating for two.
41. What is the justification for the gate structure and Ornamental fencing?
42. What is the justification for the 13 x 22 exercise room?
43. Why do you need locker room and showers?
44. Training room (58x43) seats 75. What is the frequency and number to attend per session that justifies the need for a room that seats 75?
45. Office – 18x12. Who would be using this large office?
46. What is the justification for such a huge kitchen with a pantry and cooking appliances, including a double oven?
47. Private Restroom for the General Manager.
48. Conference/meeting rooms (one future, 1- 18x14, 1-12x11, one -32x24, Board room for 100). What is the justification for one huge Board room?
49. The SCADA has three consoles, a unisex restroom, and a food area (26x24).
50. The plans are for four drive-thru lanes, one for a kiosk and two with pneumatic tubes.
51. Why is there a need for 20 covered parking spaces in the "employee parking" lot?